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As the manufacturing industry keeps growing in complexity, Servitization is growing in popularity and shifting business models within the industry.

ExportNZ suggest registering for this half-day workshop if you are a manufacturer or have manufacturing customers that are trying to: 

  • monetise their services
  • improve their customer value proposition and/or
  • develop new businesses

Andrew Gill (ex BAE Systems & A.T. Kearney) is coming out from the UK to facilitate the workshop on ‘Servitization’. Rarely do we get to hear such topics, and rarely from such a global expert.

How Servitization could impact the future of your teamServitization has the potential to impact the way field service is managed.

  • Technician’s as lead generators: In the Field Service Europe 2014 report, a third of respondents earned 35% or higher in profits from services. In addition, 44% view field service technicians as qualified lead generators.
  • Greater need for a Mobile Management System
  • Industrial internet of things growing in importance: Tracking products remotely allows manufacturers to use ‘data analytics’ to inform their service efforts

The workshop will cover:

  • Service innovation and the ‘Service Staircase’
  • How to exploit your ecosystem for business model innovation
  • An activity to explore ecosystem innovation opportunities for your business
  • Development of a Company action plan

Friday, 27th October 2017
8.00am – 1.00pm

EMA Business Hub
145 Khyber Pass Rd, Grafton, Auckland 1023

$750.00 +GST
$900.00 +GST


Cathy Parker

Experience of Governance and management corporate and private companies. Sectors include media, automotive, leasing and engineering. Experience in Business building via acquisition and organic growth and directing a business in a VUCA environment. Strong interest and knowledge in IT, digital industries, media, sales, technology and management. Regular writer in business and automotive area.


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